Your Order ID can be found on your order confirmation, in the top right corner. You have received your order confirmation via email and also included in the parcel.

If you wish to return, you have 14 days to initiate the return of the product(s) from the day you received your order. Orders placed between November 14th and December 20th can be returned until January 8th, 2025.

Direct product exchanges are not possible. Instead, you are welcome to return the product and place a new order. Please note that you have 14 days from the day you received your order to initiate the return process. Orders placed between November 14th and December 20th can be returned until January 8th, 2025.

When you choose to return an item, we will provide you with all necessary return labels. However, please note that a return shipping cost of $15 per item will be applied. This cost will be visible in the return overview before submitting the return form. If you have received a damaged or incorrect product, please make sure to take pictures of the items before returning them.

Once the shop has received your return, you will receive an email confirming that your return has been processed. After this, you can expect to receive your refund within 1-5 business days.